Tellback
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AI Task Generation

Understand how TellBack parses feedback contexts into structured backlog cards and coordinates task statuses.

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TellBack integrates with Generative AI (using Gemini models via Vertex AI) to parse raw visitor feedback into structured, actionable development tasks.

How AI Tasks are Generated

When a visitor submits feedback, the backend processes the context (if AI is enabled in project settings and workspace quotas permit):

  1. Context Compilation: TellBack aggregates the user's text comments, screenshots, browser details (OS, screen resolution), and recent session event log trails (clicks, errors).
  2. Generative Analysis: Gemini evaluates the aggregated details to diagnose potential root causes, extract user intent, and organize the issue chronologically.
  3. Structured Outputs: The analysis writes a task card containing a concise title, priority level, steps to reproduce, and technical stack details.

Audio & Voice Input

When voice notes accompany feedback submissions, TellBack includes the audio directly in its AI evaluations:

[!NOTE] Voice feedback can be included in AI task generation as audio input where supported by the current project AI settings. TellBack does not create a standalone transcript file or saved transcript field when the voice note is uploaded.

Task Priorities and Statuses

Tasks are organized with clean priorities and follow a standard development workflow.

Priority Levels

  • high: Major functional errors, console exceptions, or complete form submission failures.
  • medium: Visual quirks, minor layout misalignments, or slow interaction loads.
  • low: Minor copy edits, improvement notes, or general feedback suggestions.

Task Statuses

Inside the dashboard tasks manager, cards follow these exact statuses:

  • todo: The task is added to the backlog and ready for triaging.
  • in_progress: A developer has claimed the card and is working on a fix.
  • in_review: A patch is prepared and awaiting PR approval.
  • completed: The fix is deployed and verified.

Privacy & Consent Responsibility
Site owners are responsible for providing appropriate visitor notices and obtaining any required consent for feedback collection, pageview tracking, session context, replay, audio, screenshots, booking forms, email reminders, and AI processing where applicable.