Visitor Identity

Manage how visitor contact details (name and email) are requested, validated, and stored during feedback submission.

Last updated:2026-07-11

TellBack can collect the name and email address of users submitting feedback, allowing you to follow up with testers or link feedback to specific customers.

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Identity Modes

You can configure the visitor identification requirements per-Site in your dashboard settings (Settings > Sites > Site Config). The widget supports three distinct modes:

1. optional (Default)

• Behavior: The feedback card displays fields for "Your Name" and "Your Email".
• Validation: Visitors can choose to submit their feedback without filling out these fields. If they leave them empty, the feedback card is recorded without contact details.

2. required

• Behavior: The feedback card displays fields for "Your Name" and "Your Email".
• Validation: Both name and email inputs are validated prior to submission. If either field is empty, or if the email input lacks an @ symbol, the widget blocks submission and alerts the user:
  • "Name and Email are required."
  • "Please enter a valid email address."

3. anonymous

• Behavior: The name and email input fields are completely hidden from the widget UI.
• Validation: Feedback cards are submitted anonymously with zero contact details.

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How Identity Data is Stored

To maintain visitor privacy, TellBack maintains a strict boundary between user contact details and telemetry streams:

• Feedback Card Level: If visitor details are provided (in optional or required modes), they are attached directly to the submitted feedback card document in Firestore.
• Session Teleplay Level: Background telemetry session recordings (pageviews, clicks, console logs, DOM mutations) remain completely anonymous. Session logs do not contain name or email fields, protecting general website visitors from telemetry tracking leaks.

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